Shipping & Returns

5. DELIVERY

5.1 The customer can choose Omniva parcel terminal or pick up the goods at Pärnu mnt 42, Tallinn.

5.2 Omniva parcel terminal:

5.2.1 By choosing Omniva parcel terminal as the delivery method, the goods will arrive at the parcel terminal of the customer’s choice within 5 working days of receiving the order amount on the e-shop current account. On average, the goods reach the customer within 2-3 business days.

5.2.2 The cost of the Omniva parcel terminal service is EUR 4.99.

5.2.3 Upon delivery of the product to the parcel terminal, the customer shall be notified by SMS message, which shall include a unique door code, the location of the parcel terminal, the end of the storage period and the return code for opening the parcel terminal door.

5.2.4 The incoming parcel is stored in the parcel terminal for 7 days. Before the term of the deposit has been met will be sent back to the client reminder SMS.

5.2.5 If the customer cannot arrive before the expiry of the storage period, he / she must contact Omniva customer service at least 1 day prior to the expiry of the parcel storage period by calling 661 6616 or sending an application to info@omniva.ee . The parcel storage period can be extended for up to 7 calendar days.

5.2.6 In the event that the customer has not taken out ordered goods from parcel machine at the end of the storage period, the goods shall be returned to the e-shop and the seller shall consider that the customer has canceled the order. In this case, the Seller shall refund the purchase amount to the customer immediately, but not later than within 14 calendar days, to the same bank account from which the purchase was paid. In this case, the customer is obliged to reimburse the return costs.

5.3 If the customer wishes to pick up the goods himself/herself, the goods will arrive at the e-shop on the next working day from the moment the order is received. In this case, there will be no shipping charge. If the customer does not pick up the goods within 14 days after the order is confirmed, the seller has the right to withdraw from the contract of sale and returns the money received for the order to the customer’s current account within 14 working days. Before canceling the contract (at least 3 days in advance), the seller will send a reminder to the customer’s email address.

5.4 The Seller’s obligation to deliver the goods shall be deemed fulfilled upon delivery of the goods to the customer.

5.5 The Seller is responsible for the goods purchased by the Customer during transportation. Upon receipt of the goods, the risk of damage or loss of the goods shall pass to the customer.

5.6 The Online Store shall not be liable for any delay in the delivery of the goods if the goods have been delivered to the logistics partners on time, but the delay in delivery is due to circumstances beyond the seller’s control or foreseeability. If there is a delay in the fulfillment of the order for any reason, the seller will contact the customer immediately.

6. RIGHT OF REFUND AND EXCHANGE

6.1 The Customer shall have 14 days to examine the Products, during which time the Customer shall be responsible for verifying the completeness of the order and compliance with the terms of the sales agreement, and shall immediately inform the Seller of any defects in the Products.

6.2 Upon the entry into force of the sales contract, the customer has the right of withdrawal from the contract and the right to exchange the goods.

6.3 Right of withdrawal:

6.3.1 If the products received are unsuitable for the customer, the products do not meet the terms of the contract of sale or the customer’s requirements, or the order was incomplete, the customer has the right to withdraw from the contract within 14 days of receiving the order pursuant to Law of Obligations Act § 59 (1)

6.3.2 The right of withdrawal does not apply if the customer is a legal person.

6.3.3 To withdraw from the contract of sale, the customer must submit a withdrawal request and send it to the seller’s email address tagastus@no8brand.com no later than 14 days after receipt of the goods. The customer is deemed to have withdrawn from the contract of sale on time if he has sent the seller a notice to that effect within the withdrawal period.

6.3.4 Upon receipt of a notice of withdrawal, the Seller shall promptly, but no later than 14 days after, return to the Customer any fees received from the Customer under the Agreement, including delivery costs incurred by the Customer, provided that the Goods are returned to the Seller within the same time. The Seller shall have the right to refuse to make the refunds referred to in this clause until the Customer has returned to him the items which are the subject of the contract of sale or has provided proof that he has returned the items.

6.3.5 The refund to the Customer shall be made to the same current account from which the Customer paid for the returned order. In the event of a partial return of the order and the delivery cost added to the order, the seller may refund the delivery cost in proportion to the returned products.

6.3.6 Upon cancellation of the contract of sale, the customer undertakes to return the goods to the seller without delay, but not later than 14 days after making the cancellation application.

6.3.7 The returned goods must be unused, untraceable and undamaged. The goods must be in their original packaging and all original labels must be attached to the products. In the event of a deterioration of the product value to be returned, the customer shall be liable for any diminished value resulting from the use of the product only if he has used the returned goods in ways other than necessary to ascertain the suitability and characteristics of the goods. In order to ascertain the nature and characteristics of the goods, the customer should only handle and use the goods as they would normally be allowed to do in the regular shop.

6.3.8 The Customer shall be deemed to have fulfilled the obligation to return the item on time if he has returned the item at:

6.3.8.1 within the time limit specified. If the Omniva parcel terminal was chosen as the delivery method, the goods can also be returned via the parcel terminal using the return code / parcel code contained in the original SMS. If you use a refund code, the refund is free of charge and the refund will reach the e-shop within 3 business days. The customer shall bear the direct cost of returning the goods by choosing another method of return. Upon receipt of the products, the e-shop will immediately send a confirmation to the customer’s e-mail address.

6.3.9 The 14-day right of withdrawal does not apply to a product that is not eligible for return for health or hygiene reasons (such as underwear, swimwear, and sunscreen). The above products are subject to a 14-day return policy only if the customer has not opened the package.

6.3.10 In the event that the customer has intentionally or negligently damaged or damaged the returned goods, the seller has the right to refuse to return the goods or to claim compensation for the damage caused.

6.4 The Seller shall have the right to withdraw from the sales transaction and to reclaim the Goods from the Buyer if the price of the goods in the e-shop is mistakenly marked below the market price of the goods.

6.5 Exchange of goods:

6.5.1 In addition to the right of withdrawal, the Customer has the right to exchange the ordered Products for another size or another item. The customer can exchange the goods purchased in the e-shop within 14 days from the day of receipt of the goods.

6.5.2 In the event of exchange, the desired products must be pre-booked by writing to the free-form email at info@no8brand.com. Please indicate in the e-mail: invoice or order number and date, date of receipt of the goods, goods to be replaced (name, price, quantity) and desired new goods (name, price, quantity, size, color, etc.).

6.5.3 The Seller shall ship the new Product to the Customer immediately upon receipt of the replacement Product. Upon receipt of the products, the e-shop will immediately send a confirmation to the customer’s e-mail address.

6.5.4 The costs of exchange shall be borne by the seller.

6.5.5 Goods shipped for replacement must be unused, untraceable and undamaged. The goods must be in their original packaging and all original labels must be attached to the products. In order to exercise the 14-day right of exchange, the ordered goods may not be used in any way other than as necessary to ascertain the nature and characteristics of the goods as permitted by the trial in the ordinary physical store. If the goods have been used for purposes other than those necessary to ascertain the nature and characteristics of the goods or if they show signs of use or wear, the E-shop shall be entitled to reduce the price of the goods being re-traded according to the value of the goods.

6.6 The Product will be replaced for free at the same price. When switching to a more expensive product, the price difference is borne by the customer. Exceptionally, there is no extra charge when switching to another size or body type of the same product model. There is no compensation for the difference when switching to a cheaper product.